Returns and refunds

You have 30 days from the delivery date to start a return for any reason. Email orders@landrolighting.com with your order number and we will send a return authorisation and a prepaid label the same business day, or the next one if it is a weekend.

We do not ask why. A pendant that turned out too large over the table is as valid a reason as one that arrived damaged.

Anything that has not been installed, returned with its parts and packaging: fixtures, lamps, track, transformers, switches and unopened bulb packs. There is no restocking fee.

A fixture counts as uninstalled if it has never been wired to a junction box or mounted. Opening the box to check the finish or the size is fine.

Once a hardwired fixture has been installed we cannot resell it as new, so an installed fixture is not eligible for a change-of-mind refund. It is still fully covered by the warranty below if it fails.

The exception is a fixture that was faulty on arrival — a cracked glass shade, an LED that will not light, a driver that buzzes or flickers at full output. Those are replaced or refunded whether or not they have been installed, and we pay the return shipping.

Plug-in lamps are returnable for change of mind within the window even if they have been used, provided they are undamaged and complete.

Every fixture carries a 3-year warranty from the delivery date against manufacturing defect. On integrated-LED fixtures that includes the LED board and the driver.

It covers normal use: the fixture installed to its instructions, on the voltage printed on it, with a compatible dimmer where one is used. It does not cover damage from incorrect wiring, a power surge, an outdoor fixture used beyond its stated ingress rating, or a fixture modified after delivery.

Bulbs are covered for their first year. Warranty claims need the order number or the SKU and a photograph — not the original packaging.

Refunds are issued to the original payment method within 5 to 7 business days of the returned parcel being received and checked. Your bank may take a further statement cycle to display it.

The refund appears against the same descriptor as the original charge: LANDRO LIGHTING.

Original outbound shipping is refunded when the return is our fault and retained when it is not. Return shipping is always on us.

Glass shades and long fixtures are the things that occasionally arrive damaged. Photograph the carton before you open it if it looks like it has had a hard trip.

Report transit damage within 7 days of delivery to orders@landrolighting.com. We replace immediately and deal with the carrier ourselves; you do not need to keep the damaged item once we have the photographs.