Customer service
Ask before you buy.
Sizing, dimmer compatibility and ceiling height are the questions we most want to get. Two minutes before an order is cheaper for both of us than a return.
Orders, returns and warranty
orders@landrolighting.comQuote your order number and we will have the record open before we reply.
Telephone
Line being set up
Until it is live, email is the fastest way to reach us and is answered within one business day.
Privacy requests
privacy@landrolighting.comAccess, correction and deletion requests, answered within 30 days.
Identifying a charge
Card statements from this store read LANDRO LIGHTING. If a line on your statement does not look familiar, that is the string to look for.
Email us before disputing it. We can identify any order in a few minutes and refund it directly if something is wrong, which is faster than a dispute and does not put a hold on your card.
What to include
- Product question — the room, the ceiling height, and the dimmer or switch already in the wall.
- Existing order — the order number, and the SKU if it concerns one item.
- Warranty claim — the SKU and a photograph. You do not need the original packaging.
Returns and anything about an order go through email. Write to the orders address and we send a return authorisation and a prepaid label the same business day — please do not ship anything back without one, or it arrives with no reference on it.
Our returns and refunds policy sets out the window and the warranty in full.